We provide system support services for our clients. Services are provided on a product guarantee basis or through an annual support agreement. Product guarantee ensures that all installed and configured features will work correctly, and if any errors appear, our technicians will fix them immediately. Annual support service gives our customers the right to unlimited consultations by phone or email. We help our clients solve various problems and offer quick reaction times to their requests.
The quality of our services is ensured by experienced DocLogix professionals. A dedicated consultant is assigned to each client, ensuring that the consultant is familiar with the installed solution, can provide support services effectively, and will maintain continuity of communication. Consultants answer questions about system use, solve problems, and help configure new functions.
DocLogix-based solution for customer service provides smooth and convenient support services. It offers customers a variety of support channels: telephone, e-mail, or remote connection. All incoming requests are registered in the system, and solutions are accumulated in the knowledge base used by our consultants to accommodate new requests and troubleshoot any issues.